FRIDAY FUNNY: Tech Support Gone Wrong
Today’s Friday Funny comes from our old friend Peter SJF Bance. It’s a collection of allegedly true phone calls between clueless customers and those attempting to assist them with their technical difficulties. Some people are just beyond help, it seems….
Customer: Hi, this is Celine. I can’t get my diskette out.
Tech support: Have you tried pushing the button?
Customer: Yes, sure, it’s really stuck.
Tech support: That doesn’t sound good; I’ll make a note.
Customer: No, wait a minute… I hadn’t inserted it yet… it’s still on my desk… sorry….
Tech support: What kind of computer do you have?
Female customer: A white one…
Tech support: Click on the ‘my computer’ icon on to the left of the screen.
Customer: Your left or my left?
Tech support: Good day. How may I help you?
Male customer: Hello… I can’t print.
Tech support: Would you click on “start” for me and…
Customer: Listen pal; don’t start getting technical on me! I’m not Bill Gates.
Customer: Hi, good afternoon, this is Martha, I can’t print. Every time I try, it says ‘Can’t find printer’. I’ve even lifted the printer and placed it in front of the monitor, but the computer still says he can’t find it…
Customer: I have problems printing in red…
Tech support: Do you have a color printer?
Customer: Aaaah………………..thank you.
Tech support: What’s on your monitor now, ma’am?
Customer: A teddy bear my boyfriend bought for me at the 7-11.
Customer: My keyboard is not working anymore.
Tech support: Are you sure it’s plugged into the computer?
Customer: No. I can’t get behind the computer.
Tech support: Pick up your keyboard and walk 10 paces back
Tech support: Did the keyboard come with you?
Tech support: That means the keyboard is not plugged in. Is there another keyboard?
Customer: Yes, there’s another one here. Ah… that one does work…
Tech support: Your password is the small letter “a” as in apple, a capital letter V as in Victor, the number 7.
Customer: Is that 7 in capital letters?
Customer: I can’t get on the Internet.
Tech support: Are you sure you used the right password?
Customer: Yes, I’m sure. I saw my colleague do it.
Tech support: Can you tell me what the password was?
Customer: Five stars.
Tech support: What anti-virus program do you use?
Tech support: That’s not an anti-virus program.
Customer: Oh, sorry… Internet Explorer.
Customer: I have a huge problem. A friend has placed a screen saver on my computer, but every time I move the mouse, it disappears.
Tech support: How may I help you?
Customer: I’m writing my first e-mail.
Tech support: OK, and what seems to be the problem?
Customer: Well, I have the letter ‘a’ in the address, but how do I get the circle around it?
A woman customer called the Canon help desk with a problem with her printer.
Tech support: Are you running it under windows?
Customer: “No, my desk is next to the door, but that is a good point. The man sitting in the cubicle next to me is under a window, and his printer is working fine.”
And last but not least…
Tech support: “Okay Bob, let’s press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter “P” to bring up the Program Manager”
Customer: I don’t have a P.
Tech support: On your keyboard, Bob.
Customer: What do you mean?
Tech support: “P”…. on your keyboard, Bob.
Customer: I’M NOT GOING TO DO THAT!
Finally, in defense of some of those innocent (and less than clueless) customers in search of simple assistance, there is an epic story circulating on the Internet. It documents a nightmarish experience provided by a certain big name in the tech world. Don’t know who it is? Can you guess? I’ll give you a hint. The company starts with a “D” and rhymes with bell…
For more on this exchange, check out the following link.