Content related to ‘customer satisfaction’
Results indicate high customer satisfaction and proper staffing levels are high on the list of campus facility management priorities.
When it comes to delivering high quality support services, a new survey from Canon reveals that maintaining high customer satisfaction is facility executives’ most important and most challenging responsibility.
Facilities Management Guru Kevin Folsom introduces the concept of “servant leadership” to managers who are seeking ways to rate those in the profession.
Is there some tangible, yet unconventional way to evaluate facility managers in terms of customer satisfaction?