Posts Tagged ‘Christopher-Ahoy’

Hot Off The Press: Customer-Driven Operations Management

In the book, Ahoy explains how to combine Six Sigma, Baldrige, Balanced Scorecard, and other popular management tools into a fully integrated system that will increase productivity and profits, making it possible to deliver products and services better, cheaper, and... [...]


Beyond Facility Management: Taking The Satellite View

Taking the satellite view with a customer service attitude can make a big... [...]