Content related to ‘customer service’

Friday Funny: Service Call Debacles Can Cost Businesses Big Bucks

Customer Service Square

The Comcast phone call from hell has been making the rounds, going viral and shaming the company into issuing public apologies for its atrocious treatment of one lone customer. Alas, there are all too many of these incidents out there, and Comcast is not the only offender. And when Americans waste time dealing with service industry issues during work hours, businesses take a massive productivity hit.