Posts Tagged ‘customer service’

FE-QOWlogo

Question Of The Week: Parking Garage Solutions?

Concerns around security, sustainability, ADA, and technology impact management... [...]

Customer Service Square

Friday Funny: Service Call Debacles Can Cost Businesses Big Bucks

The Comcast phone call from hell has been making the rounds, going viral and shaming the company into issuing public apologies for its atrocious treatment of one lone customer. Alas, there are all too many of these incidents out there, and Comcast is not the only offender. And when Americans waste time dealing with service industry issues during work hours, businesses take a massive productivity... [...]

FRIDAY FUNNY: Tech Support Gone Wrong

Check out this collection of allegedly true frustrating phone calls between clueless customers and those attempting to assist them with their technical difficulties. Some people are just beyond help, it... [...]

Satellite

Beyond Facility Management: Taking The Satellite View

Taking the satellite view with a customer service attitude can make a big... [...]