The HON Company’s customer service team recently received a “World Class Customer Satisfaction” distinction from Service Quality Management (SQM) Group’s seventh annual Contact Center Awards. SQM determines the “World Class Customer Satisfaction” distinction by reviewing feedback from over 200 surveys conducted via telephone to a random group of HON customers.
An extremely high percentage of respondents (88%) rated their overall call center experience with The HON Company as ‘very satisfied,’ exceeding the requirement for the top honor. “The HON Company prides itself on providing each and every one of our customers with unparalleled customer service,” says Tom Burzlaff, national customer service manager for The HON Company. “We’re thrilled to accept this honor and will use it as a measure for continued success.”
Surveys are given to a random group of customers that accurately reflects the number of The HON Company’s typical call volume. “Without question, superior customer service is at the heart of every successful company, and this award is, in essence, given by a company’s customers,” says Mike Desmarais, president and founder of SQM Group. “Feedback from our surveys of The HON Company’s customers was overwhelmingly positive and underscores the true value of customer service. The HON Company is clearly deserving of the “World Class” distinction.”