More than 4,500 experts in the audiovisual industry have achieved the designation of Certified Technology Specialist (CTS) from InfoComm International. The CTS program is the only professional AV certification program recognized by the National Certification Commission.
“Recent industry studies reveal that one of the few obstacles to explosive growth in the AV industry is access to a trained workforce,” says Randal A. Lemke, Ph.D., executive director, InfoComm International. “By enrolling employees in the CTS program, companies are making an important investment in quality – a decision that will pay off exponentially with more satisfied customers and fewer complaints. It is this commitment to Quality First that will keep our industry thriving and innovative.”
The CTS designation is for AV professionals who have demonstrated knowledge of the science and technology used in communications including audio, video, display and systems. Technicians, engineers, designers, salespeople, customer service personnel, managers and executives are eligible for taking the general certification testing.
More advanced certifications in design and installation, known as CTS-D or CTS-I, are also available. These require at least two years industry experience and a higher skill level than the general CTS designation. Although no specific courses are required for certification, InfoComm International offers courses through InfoComm Academy that can help candidates focus and refine their skills and knowledge. Testing for specialized certification is offered throughout the year.
A special designation of Certified Audio Visual Service Provider (CAVSP) is awarded to organizations who have demonstrated a commitment to quality based on the percentage of certified employees. Companies can achieve General, Silver or Gold CAVSP levels based on the proportion of their technical sales and customer service personnel who earn General or Specialized individual certification.
“Achieving and maintaining an educated and CTS- certified staff allows our company to be listed as a Certified Audio Visual Service Provider,” says Jim Smith, CTS, director of strategic initiatives, HB Communications and chairman of InfoComm’s Sound Audio Visual and Video Integrators Council. “This company CAVSP credential shows our customers that HB is dedicated to developing and maintaining the skills needed to service their needs. Harold R. McAlindon said that ‘The quality of an organization can never exceed the quality of the minds that make it up.’ Education and CTS certification are, therefore, critical to our quality control program.”
CTS testing and preparation classes will be offered throughout the year in various locations, including InfoComm ’06, being held June 3-9 at the Orange County Convention Center in Orlando, FL.