For the second year in a row, The HON Company’s customer service department was recognized by Service Quality Measurement Group (SQM) for achieving excellence in providing world class customer satisfaction. This recognition was achieved by having 80% or higher of call center customers rate their experience as very satisfied. The HON Company’s customer service department was also acknowledged by SQM for providing the highest customer satisfaction level in the retail sector.
“We are thrilled to be honored again by SQM,” said Dave Burdakin, president of The HON Company. “These awards mean so much to us because we have made it our mission each and every day to go above and beyond to meet our customers needs and expectations.”
Mike Desmarais, founder and president of SQM Group, stated that “based on their customer’s assessment, The HON Company call center is recognized as consistently providing world class customer service.”
SQM benchmarked over 260 call centers for the period of October 1, 2005 – October 27, 2006. In each call center, SQM surveyed 200-400 customers within 1-3 days of their call to the call center to understand their satisfaction with their service experience.