Lutron Services Co., Inc. (LSC) today announced that SYLVANIA Lighting Services Corp. (SLS) has become an Authorized Service Center Subcontractor. Under the agreement, SLS will perform services related to Lutron Electronics Co., Inc. commercial lighting controls products, including system start-up services, system programming, warranty and post-warranty support services.
In addition, SLS service maintenance customers now have the opportunity to access a broader set of services within one SLS support plan that can include Lutron Field Service Engineers
performing technical support and inspection of Lutron interior lighting controls systems. The Lutron Authorized Service Center Subcontractors complement Lutron’s global Service organization. Lutron customers will continue to call Lutron’s 24×7 Technical Support Call Center for system start-up and on-site service support requests, remote support, and service resolution monitoring.
“In today’s intelligent building and energy efficient environment, customers view their lighting control systems as strategic assets. As a result, they expect a robust set of services to support their investment, including the ability to respond quickly to their total lighting needs,” said Todd Habersang, Lutron Electronics sales vice president of Commercial Solutions and Services. “Our relationship with SLS enables LSC to take advantage of the SLS national network of service professionals and immediately expand LSC’s installation and service support presence.”
“SLS is proud to become an authorized subcontractor for Lutron Services Co., Inc., allowing us to use our expertise and reach to their customers benefit,” said Graham Wark, vice president of SLS. “Lighting controls are crucial to our success in providing the best and most efficient lighting installations tailored to any application, and working with Lutron will only benefit our ability to deliver the best possible solutions and support for our customers.”