Answers To The Continuous Improvement Quiz | Facility Executive - Creating Intelligent Buildings

Here are the answers to the Continuous Improvement Quiz, taken from the IEHA Professional Education Credentialing Program (PECP) Continuous Improvement training module. How well did you score?


https://facilityexecutive.com/2012/01/answers-to-the-continuous-improvement-quiz/
Here are the answers to the Continuous Improvement Quiz, taken from the IEHA Professional Education Credentialing Program (PECP) Continuous Improvement training module. How well did you score?
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Answers To The Continuous Improvement Quiz

Answers To The Continuous Improvement Quiz | Facility Executive - Creating Intelligent Buildings

Here are the answers to the Continuous Improvement Quiz, taken from the IEHA Professional Education Credentialing Program (PECP) Continuous Improvement training module. How well did you score? Did you pass?

1. In a company with a continuous improvement program, statistical process control should be the first training priority:
a. True
b. False

2. Empowering employees means to:
a. Let them set their holidays and work times
b. Let them vote on who they want to run the company
c. Delegate a balance of authority and responsibility to them
d. None of the above

3. Which of the following is usually cited as a benefit of training and development:
a. It shows concern of management
b. It lowers potential for failure
c. It makes the workforce more flexible
d. All of the above
e. a and b, above

4. W. Edwards Deming believed:
a. An organization should drive out fear
b. An organization should achieve zero defects
c. The Japanese would always be world market leaders
d. None of the above

5. Quality has been defined as anything the following person or group says it is:
a. Chief executive officer
b. Customers
c. Internal auditors
d. Director of quality

6. In continuous improvement quality systems, the organization values:
a. Individual competitiveness
b. 200% product/service inspections
c. Long-term partnership with a few suppliers
d. Competitive bidding to get the best price possible

7. Management commitment was one of this man’s steps to zero defects:
a. Philip Crosby
b. Jack Welch
c. Joseph Juran
d. Walter B. Walters
e. Walter Shewhart

8. W. Edwards Deming identified 14 points of managing for quality. Which of the following is not one of them:
a. Train the workforce
b. Drive out fear
c. Rotate management
d. Institute leadership

9. Innovation and continuous improvement are two ways of improving quality:
a. True
b. False

10. Benchmarking is:
a. Evaluating your performance compared to that of industry leaders
b. A way of marking defective goods in a production line
c. Your company’s system for graphing increases in productivity
d. None of the above

Suggested Links:

  • Take The Continuous Improvement Test! IEHA's Professional Education Credentialing Program (PECP) features a Continuous Improvement training module as part of its Certification Programs for the cleaning industry. Following are […]
  • IEHA Certified Member Search Tool A new online feature from The International Executive Housekeepers Association assists in finding qualified commercial cleaning professionals.
  • IEHA Promotes Healthy Schools With Free Guide The IEHA is making available free (plus shipping and handling) to the public the pocket guide, Clean and Healthy Schools for Dummies, by Dr. David Mudarri, former EPA indoor air quality scientist.

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