QUESTION OF THE WEEK: Multi-Site Maintenance

This Question of the Week comes from the Facilities Management Professionals International on Linkedin.

I am in charge of facilities for a company in the financial services sector. Consequently, I would like to know/discuss the best model for repairs and maintenance for offices/branches in a multiple site organization. Do you have any suggestions or recommendations?

Sanjeev Saini
Senior Vice President, Facilities
Gurgaon, Haryana, India

Share your feedback and suggestions in the LEAVE A COMMENT section below.


  1. I have managed multiple sites and found that the best model is to identify local or regional service providers for repairs, maintenance and cleaning. For example find and vet an electrical service provider who can perform the repairs you might need and is licensed /certified to do that work, and is properly insured for damage and bodily injuries.

    Are you sites standardized? Same equipment and systems? How many sites do you have and how far apart are they from each other?

    A solution that you might consider, would be to form your own R&M group who could travel to the location needing the services. Train them on all your facility systems, lighting, HVAC, electrical, plumbing, security systems, telephones etc, so they are familiar with each location.
    Good luck,
    Rick Stathis

  2. Sanjeev,
    You might consider a combination of mobile technicans and specific vendors in a sort of hub area that could trigger certain service providers within their hub ( 1-2 hour radius) and charge you a small mark-up for invoice processing. I don’t know how many branches or the size of your geographic area to know if this would be suitable based on your logistics. If you have branches within a 3-4 hour radius this type of arrangement can work very well and make your technician team it’s own profit centre.

    The mobile technicians do their regular quarterly HVAC Preventive Maintenance and special project work at the branches and also repond to demand generated work orders. When they are unable to perform certain tasks we have 2 or 3 back-up vendors ( within the hub area mentioned earlier) populated in our database, by category, that can attend to the demand work orders.

    This is proving to be a very effective and profitable system.

    I hope this is of some assistnace


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