thyssenkrupp has announced its use of Microsoft HoloLens technology in its elevator service operations worldwide. The special mixed reality device is set to empower more than 24,000 of the company’s service technicians to do their jobs more safely and efficiently, and keep people and cities moving better than ever before.
Using HoloLens, service technicians will be able to visualize and identify problems with elevators ahead of a job, and have remote, hands-free access to technical and expert information when on site – all resulting in significant savings in time and stress. Initial field trials have already shown that a service maintenance intervention can be done up to four times faster than before by using the device.
“With elevators transporting over one billion people each day, the service industry has a critical role to play in keeping cities moving,” said Andreas Schierenbeck, CEO of thyssenkrupp Elevator. “We remain focused on leading the transformation in this industry; introducing the latest technologies, processes and training to enable technicians to do a better job with less stress and more fun. Our goal is to dramatically increase efficiency, raise elevator uptimes and speed up service interventions to ensure mobility equipment is always running as it should, providing each passenger with the safest and most comfortable travel experience possible.”
“The successful launch of IoT- enabled MAX was the first step in thyssenkrupp’s journey to not only transform their business but also its 100-year-old industry,” said Sam George, Partner Director, Microsoft Azure IoT. “Predictive maintenance, powered by Microsoft Azure IoT, enabled thyssenkrupp to offer time savings to worldwide elevator passengers equivalent to 95 million hours of new availability per year of operation. Today, we are proud to have once again collaborated with thyssenkrupp to bring another game-changing solution to market together.”
“As the first fully self- contained holographic computer running Windows 10, Microsoft HoloLens has been helping companies and industries innovate in entirely new ways,” said Scott Erickson, General Manager for Microsoft HoloLens. “By utilizing the out-of-the- box Skype experience without any additional development required, thyssenkrupp’s 24,000 service engineers can now do their jobs safer and more efficiently. Triaging service requests ahead of the visit and getting hands-free remote holographic guidance when on site has reduced the average length of thyssenkrupp’s service calls by up to 4x.”
Launched by thyssenkrupp in 2015 as the industry’s first predictive maintenance solution, MAX is already connected with thousands of units in the pilot countries of the U.S., Germany, and Spain, and is on track to be connected with 180,000 units by the end of 2017. The successful implementation in the pilot countries has also set the stage for rollouts in additional countries by the end of 2016.
Iconic buildings whose elevators are already cloud-connected through MAX include One World Trade Center. The building has elevators are capable of moving from the ground floor to the 102nd floor in just 60 seconds, and regenerative drives that convert energy produced when elevators decelerate into electricity that can be used to significantly reduce the building’s energy consumption. Now equipped with MAX and HoloLens, the tower is setting new standards for sustainability and building efficiency.