Elite Interactive Solutions, Inc. has been issued the first certificate of compliance from UL, a global safety science organization, for 
remote guarding through the use of command and control in accordance with the requirements outlined in UL 827B and UL 827.
The scope of UL 827B covers managed video service providers that deliver security services by leveraging video cameras and related video technologies installed at protected properties to form all or part of an electronic security system. The managed video service provider employs staff located at a Managed Video Monitoring Station (Command Center/Central Station) to view video streams, make situation-awareness informed decisions, interact with people or systems at a protected property, notify identified parties of events, or other services as detailed in a written agreement between the managed video service provider and its subscriber. The unique aspect of companies obtaining this certification is the active management of security events and subsequent engagement, including handoff and tactical support to law enforcement, all in real time via command center-based agents executing command and control over the client sites.
Elite is a full service security consulting firm that specializes in crime prevention, catastrophe, and terrorism. The core of their business is providing Remote Guarding, which is intelligent video surveillance systems connected to a Command and Control center staffed with highly trained security agents. Elite performs the forensic analysis, owns the installation process, and operates the remote security monitoring center. The company’s clients:
- Receive preferential rapid response from law enforcement
- Increase security effectiveness while reducing costs
- Stop frivolous lawsuits and employee issues
“We’re pleased to issue this certification for delivery of remote guarding through the use of the command and control protocol,” said Neil Lakomiak, Director of Business Development for UL’s Building and Life Safety & Security business. “UL’s goal is to support innovative market solutions with reliable science-based repeatable testing and certification offerings.” As the principal developer of alarm industry standards, UL engages with key stakeholders to develop performance-based methods to measure their application, and to apply innovation to enable faster market access.
“Elite is proud to be a part of the UL effort to bring standards to the Remote Guarding Services industry,” said Louis Hook, EVP and COO of Elite Interactive Solutions, Inc. “We are certainly excited about becoming the first certified service provider under the new Standard, but we are also looking forward to the growth in the number of Remote Guarding service providers that the UL Standard will generate.”
Qualified monitoring stations undergo an audit during each calendar year by UL’s audit staff in order to verify continued compliance. Such audits assess both the monitoring station facility and the delivery of services to subscribers who have been issued UL Monitoring Certificates.
To learn more about UL’s testing and certification for compliance to UL 827B and UL 827, visit http://industries.ul.com/life-safety-and-security/alarm-service.
