Otis, manufacturer of elevators, escalators, and moving walkways, has launched its “Signature Service®,” an advancement and enhancement of the Otis service offering that combines new digital technologies with the company’s legacy of personal care for its customers’ people-moving equipment.
The Otis Signature Service offering leverages new technologies and enhanced processes to reimagine the customer service experience. Signature Service is inspired by the Otis culture and personal commitment of its valued and skilled employees, including the industry’s largest network with more than 30,000 service professionals.
“Signature Service celebrates the Otis employees who roll up their sleeves every day and deliver on the commitments we make to our customers,” said Tony Black, Otis Service President. “And it is powered by the investments we continue to make to ensure Otis is a seamless part of our customers’ daily journeys and digital touchpoints.” Otis is a unit of United Technologies Corp.
By combining complementary strengths of commitment and connectivity, the Signature Service enhanced suite of offerings is enabling Otis to deliver an even higher level of customized service. Investments in the internet of things will maximize equipment uptime while intelligent tools put insights in the hands of trusted service professionals at work. At the same time, instant updates for customers ensure their buildings are operating at peak efficiency.