In a a recent blog post, Ian Lowe, product marketing director of HID SAFE in IAM Solutions, at HID Global wrote on six issues related to physical access that customers are concerned with as employees and other people begin returning to their facilities…
6 Physical Access Security Tips for Returning to the Workplace
by Ian Lowe
Speaking with HID Global customers around the globe, we’re sharing helpful guidance during this unprecedented time.
There’s no doubt about it: the global pandemic will change the way we live, work, and conduct business for some time. Over the past several weeks, we’ve been working with customers to enable a safe return to the workplace. We’ve observed that the number of challenges in the mid-to-long-term level and the associated complexity vary by location. Thankfully, there are proactive measures and best practices that assist in a safe return to the workplace and settling into the new normal.
Common themes are emerging from our conversations with customers. We’ve compiled a list of the six most often voiced concerns in physical access security and our guidance to address them.
1. Building Readiness
Customer Question: How will we ensure our facilities are in acceptable working order to reopen?
After being unoccupied for weeks or months, building readiness must be addressed completely before welcoming anyone inside. Even though the workforce may be eager to return, the workplace itself may not be ready. You may want to consider continuing remote work while facility operations are prepped. Some of your workforce will continue to work from home even after your buildings reopen — and that leads to the next question.
2. Workforce Management
Customer Question: When should we allow employees, contractors, and visitors back into our facilities? How do we decide who’s coming back and when?
While it’s dependent on location and industry, taking a phased approach is the best course of action. First, you’ll want facilities management to survey the property for readiness and then provide an estimate as to when employees may begin reporting back into the office.
Next, consider your office density needs, which are interrelated with the facility architecture. You’ll be able to accommodate a slightly higher capacity of workforce in an airy, open office space than in a constrained one. As a good rule of thumb, start by introducing no more than 30% of employees back into the workplace at first. This could be a rolling group model in which the population total remains controlled and constant, but specific individuals vary from day to day. This option is good for a workforce that needs to be together in person but not necessarily all at the same time due to office density concerns.
In a business where visitors or customers come in regularly, delay opening the office to them as long as possible. If that’s not feasible, then factor visitors into the total density count. An easy way to implement this is by using a cloud-based visitor management system.
3. Controlling Access
Customer Question: How can we vet staff, employees, contractors, and visitors before and during the return?
This will vary greatly depending on location, but consider implementing policies that require employees to be screened regularly — and for an extended amount of time. For example, it would be helpful to obtain answers to the following questions:
- Where have you visited in the days since last entering the workplace?
- Have you come into contact with anyone else that has recently visited high-risk areas?
- Have you shown any symptoms of infection in the past xx number of days?
If there is cause for concern, refuse the visit or supplement the screening process with additional steps. Temperature checking is mandatory in many organizations — often multiple times a day. This applies to interactions at delivery bays, so take care to extend policies and monitoring in those areas as well.
A policy-based physical identity and access management solution integrated with your existing physical access controls makes it possible to enforce, monitor and report this type of activity.
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