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The needs, demands, and expectations of building occupants have changed. It’s a process that began before the pandemic, and now it has accelerated dramatically, shaping how building users will work, and how the office is managed in the next era.
Facility managers, developers and building owners have traditionally been the focus when it comes to the importance of building outcomes, but occupants – workers, visitors, and customers – and their experience in the space are key to the future of optimizing the investment in buildings. Facility managers have always looked for ways to run their office building more efficiently while minimizing operational costs simultaneously. For developers and building owners, the focus has always been centered around their return on investment. So, where does that leave building occupants and their needs?
Staffing an office and employee performance are both critical elements in running business operations. Thus, improving productivity, attracting, and retaining talent, how a building is experienced, and working toward increasing employee engagement seem obvious. But the reality is that the human element is often overlooked in the pursuit of more traditional metrics.
For years, there has been an increasing demand for a home-like experience at work and the recent pandemic has further placed the office space under a magnifying glass and the role the office will play in the future. More than ever, occupants expect a safer, more secure, and well-coordinated experience. From parking to check-in, from getting through security to their workspaces – they want an office experience that is as seamless and easy as working from home.
Providing an engaging occupant experience will play a key role in transforming the office into a collaborative, and interactive work environment. People are looking for a collaborative experience from their office that cannot be replicated at home. Studies show that people are more creative when collaborating in person and that the process of bonding develops trust among participants. Trust then becomes an enabler of creativity.
Not only will the future office building be highly dynamic and collaborative, but it will also serve as the cornerstone of a company’s identity and culture, which people simply cannot obtain from an online environment.
The Honeywell Advantage
A great occupant experience means providing the reassurance that everything is being done to keep building users healthy, safe, and secure. In a post-pandemic world, a healthy work environment is non-negotiable. Beyond feeling reassured, occupants will also want to know that their work environment is helping protect them and their loved ones.
Honeywell’s vast experience across commercial buildings has provided a unique view into the problems building owners, managers and users need solved. That’s why we’ve developed five outcomes that will enable occupants, facility managers, developers and building owners to be more successful in their day-to-day activities, creating a collaborative work environment that can help increase productivity and efficiency. These solutions, through interconnected ecosystems, will provide actionable insights as the role of the office evolves, and will not only provide for changing needs but can completely transform the experience of occupants in the building.
The vision is focused on five outcomes:
- Frictionless: A welcoming and memorable experience from gate to parking to lobby to the elevator to work floor to the desk for employees and visitors.
- Sustainable, predictable & efficient: Improve buildings performance and KPIs that easily balance comfort and energy.
- Safe & secure: Well-prepared responsive operations that address issues, anomalies, and threats.
- Healthy & comfortable: Intelligent and autonomous building controls with occupant feedback and the ability to request enhancements that impact comfort.
- Inviting & informative: Intuitive and effortless access to space utilization tools that provide occupants greater ease in navigating the office space and accessing information, and seeking help
What happens inside your building is what matters the most about your facility. An occupant experience that delights building occupants pay dividends throughout your business model, from talent retention to repeat business to energy optimization. Honeywell’s vision, breadth of innovative products, and global experience all come together to deliver true end-to-end open solutions.
Download ‘The New Office Building Returning to the Future’ to dive deeper into how technology can improve your occupant’s experience
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