Question Of The Week | Facility Executive - Creating Intelligent Buildings

How can #facilitiesmanagement professionals set up complaint departments? What should be included?


https://facilityexecutive.com/2011/10/question-of-the-week-the-complaint-department/
How can #facilitiesmanagement professionals set up complaint departments? What should be included?

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Question Of The Week

Latest: How can #facilitiesmanagement professionals set up complaint departments? What should be included?

QUESTION OF THE WEEK: The Complaint Department

How can #facilitiesmanagement professionals set up complaint departments? What should be included?

QUESTION OF THE WEEK: Paint Or Laminate?

What is the best way to spruce up laminated casegoods that start to show their age?

QUESTION OF THE WEEK: Roofing Insulation

Is there a way to increase roof insulation through the application of a special paint?

QUESTION OF THE WEEK: Organizational Tools

I’ve tried Outlook, calendars, and traditional notebooks, but I need advice. We already use a third party call center for the daily issues. Does anyone have a recommendation based on personal experience?

QUESTION OF THE WEEK: Clean Desk Policies

Where can I find out more about these policies, particularly with regard to the change management process?

QUESTION OF THE WEEK: Lease Agreements

Any discussions regarding the charging of a fee for capital reserves and various landlord/tenant issues or concerns would be extremely helpful.

Question Of The Week: Cost To Build Out Raw Space

How do facility managers weigh a general contractor's proposal if they are not sure of the exact costs?

QUESTION OF THE WEEK: Outsourcing Ups And Downs

Ever toy with the idea of outsourcing certain facility management services? If so, which ones? What was the outcome? Share your thoughts here.

QUESTION OF THE WEEK: Safety In Confined Spaces

What are the confined space standards for the European Union, Canada, Asia, or any other region of the world?

QUESTION OF THE WEEK: UPS Precautions

What precautionary measures can be put in place to minimize data loss when UPS systems trip?

QUESTION OF THE WEEK: Disaster Planning Coordination

Are there any resources, organizations, or groups that unite emergency officials (municipal, state, and federal) with corporate facility professionals?

QUESTION OF THE WEEK: Recapitalization

One facility manager asks, "Where can I find actual sources that have information regarding expected facility service life for various facility types?"

QUESTION OF THE WEEK: Data Rich BIM

Are there any facility management (FM) software packages that read BIM models that are rich in data?

QUESTION OF THE WEEK: Meeting Room Scheduling And Signage

One facility management professional struggles with the problem of finding the right tool to help with scheduling and signage for meeting rooms.

QUESTION OF THE WEEK: Mixed Use Utility Conservation Strategies

An all electric church that doubles as a school looks for ways to solve energy tracking and usage issues.

Question Of The Week: FACTA Facts

How should facility managers deal with record retrieval and destruction under the Federal Trade Commission’s Fair and Accurate Credit Transactions Act of 2003 (FACTA)?

Question Of The Week: Used Furniture

I am dealing with the problem of unwanted office furniture. What options do we have?

Question Of The Week: Maintenance Manuals

What resources are there for the creation of a facilities maintenance manual, including consultants who can do this for us?

Question Of The Week: LEGAL Turkey Vulture Deterrents

How do I legally deal with turkey buzzards that are damaging my buildings? The birds are federally protected; otherwise, we would have an obvious solution.

QUESTION OF THE WEEK: Pew Sprawl!

Can you help me estimate the proper seating requirements for our facility and town? In the past, the standard was 18" or 19" per person seated in a pew. I’m told that standard has been increased, due to the “growing” of Americans.

QUESTION OF THE WEEK: Capital Equipment Replacement Program

Is there a step by step guide available that will assist us in the formulation of a capital equipment replacement program?

QUESTION OF THE WEEK: Beating Bed Bugs

We have had several instances where bed bugs have bitten students, but the bugs could not be officially detected by a certified expert. How I could become more knowledgeable regarding this issue?

QUESTION OF THE WEEK: Stretched Resources

How do I learn to make the best of this situation, knowing I will not be hiring any new staff in the near future? My boss says it can be done but gives little indication as to the methodology for doing the job as is.

QUESTION OF THE WEEK: The War Of The Thermostats

Is it too much for a building occupant/tenant to expect a comfortable working environment?

QUESTION OF THE WEEK: Concrete Crack Up!

Is there a product or process that we can use to keep the smaller cracks from opening up farther and breaking up the concrete beyond repair?

QUESTION OF THE WEEK: Aluminum Vs. Copper Wiring

What's the standard practice when it comes to specifying copper vs. aluminum wire connected to main electrical switch gears?

QUESTION OF THE WEEK: Prepping For An Interview

How should one hopeful fm prepare for his first "imaginary" week on the job?

QUESTION OF THE WEEK: Who Is Responsible For Code Violations?

Who is held accountable if a building or a leased space within a building is out of compliance with building codes?

QUESTION OF THE WEEK: Freedom Of Worship

Q. I have been asked to look into the modification and adaptation of some areas in our building and facilities to accommodate the daily...

QUESTION OF THE WEEK: High-Rise Building Evacuations

In this new weekly offering, FacilityBlog will feature one question posted by a facility management professional to TFM's Tricks of the Trade Columnist Jim...

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