Full back issues of Facility Executive and Today's Facility Manager magazines are featured here. Publication articles are listed in a clickable Table of Contents. Facility Executive magazine covers all aspects of construction projects, modernization and ongoing operations for commercial buildings and facilities. Also view our Digital Issues.
By Jason P. Wilen, AIA, CDT, RRO From the January/February 2016 Issue
Model energy codes establish minimum requirements for thermal resistance of building envelopes. Thermal resistance is often measured in R-value, which is a measure of insulation’s ability to resist heat traveling through it. The higher the R-value the better the thermal performance of the insulation is. Model energy codes are adopted by states or local jurisdictions and are sometimes left as-is or are modified by state or local building code agencies to reflect a jurisdiction’s local conditions. The most often-adopted energy code in the U.S. is the International Energy Conservation Code (IECC), developed and published by the International Code Council (ICC)
The building envelope thermal requirements in the International Energy Conservation Code, 2012 Edition (IECC 2012) provide prescriptive minimum thermal insulation (R-value) requirements for building envelope components, including roof assemblies.
Comparing IECC 2012’s values to those of the International Energy Conservation Code, 2009 Edition (IECC 2009) reveals minimum required R-values have increased from R-5 to R-10 depending on specific climate zones and building (roof) assembly configurations.
Similarly, comparing the new International Energy Conservation Code, 2015 Edition’s (IECC 2015’s) values to IECC 2012’s Edition, IECC 2015 includes increases of an additional R-5 for some locations.
IECC 2015 was published in mid-2014 and was available to jurisdictions for adoption at that time.The IECC is published every three years, and many locations are still using earlier editions of IECC. If in doubt, facilities should check with their local building departments to find out which version of IECC is in effect in their area.
It is important to note the ICC doesn’t thoroughly consider the cost implication of making its codes more stringent, such as increasing minimum R-value requirements.
A Sample Analysis
The National Roofing Contractors Association (NRCA) analyzed energy savings and cost paybacks of roof assembly R-value increases in 16 U.S. cities representative of the energy codes’ eight U.S. climate zones (see current map below, click to enlarge).
A hypothetical project consisting of a roof assembly with insulation above deck on a 10,000 square foot single-story building was considered. Construction cost increases and corresponding theoretical energy savings information was developed by changing the hypothetical roof assembly in each city from R-10 to R-15; R-15 to R-20; R-20 to R-25; and R-25 to R-30. City-specific current energy costs (natural gas for heating and electricity for cooling) were used in the analysis. Cost payback length was determined by dividing the incremental increased cost for adding R-value by the calculated energy cost savings.
The analysis revealed that insulation increases from R-10 up to R-15 have the relatively shortest paybacks; these ranged from 12.4 years to 13.3 years. (A 2004 study conducted by The Roofing Industry Alliance for Progress revealed the average lifespan for a low-slope roof system in the U.S. is 17.4 years.)
Cost payback lengths vary by a city’s climatic conditions and heating and cooling energy costs. For example, energy costs significantly vary between Boston and Denver, resulting in wide variances in cost paybacks even when comparing cities in the same climate zone.
Considering current heating and cooling costs, NRCA’s analysis concludes R-value increases resulting in cost payback lengths approaching or beyond a roof assembly’s anticipated life span are not financially justifiable to building owners. However, as heating and cooling energy costs increase, shorter cost payback lengths will occur and may better justify the current energy codes’ high minimum R-value requirements.
Interested parties can determine theoretical heating and cooling costs (and savings) for roof assembly configurations in specific cities using NRCA’s EnergyWise Roof Calculator. EnergyWise is a Web-based application that provides a graphical method of construction roof assemblies to evaluate thermal performance and estimated energy cost under normal operation conditions.
The application determines “Annual Energy Cost” values, which is useful when comparing the energy costs and savings associated with various roof assembly designs. This value should not be confused with the building owner’s overall energy costs, which in most instances will be somewhat larger than the “Annual Energy cost” that is attributable to the roof assembly only.
For a detained financial analysis of the long-term costs and potential savings of an energy efficient roof system, it is prudent to consult an experienced accountant.
NRCA considers a roof assembly’s thermal performance to be an important attribute to overall performance. However, based on NRCA’s analysis, in many instances the energy codes’ current high minimum R-value requirements do not provide building owners and operators adequate energy cost savings to justify additional construction costs.
NRCA cautions against making representations of cost savings that can result from adding high insulation R-values.
NRCA recommends roof assembly designers provide designs that comply with the minimum requirements for the specific energy code applicable in the jurisdiction where a building is located.
As state and local jurisdictions consider updating their energy codes, facility executives and other stakeholders have an opportunity to contribute to the discussion. Generally, there is a public comment phase during the energy code update process. Meanwhile, an online resource from NRCA lists, by state, which energy codes have been adopted here.
In November 2014, the NRCA published an industry issue update for its members that analyzed energy savings and cost paybacks stemming from energy code mandated increases in R-values for low-slope roof assemblies.
These findings and NRCA’s conclusions are summarized in a document that can be found online.
Also, because insulation is a significant component of roof systems, facility executives should consider asking their roof system designers to use cover boards between roof membranes and rigid roof insulation in their low-slope roof assemblies in order to protect insulation and to enhance overall system performance.
Wilen is director of technical services at the National Roofing Contractors Association (NRCA). He joined the NRCA staff in 2011 after 18 years with architectural, forensic, and roof consulting firms. Wilen holds a Bachelor of Architecture degree from the Illinois Institute of Technology, Chicago, and is a licensed architect in Illinois. Wilen is currently a member of two ASHRAE committees as well as being active with a number of ASTM International committees.
To share your thoughts on this topic, please visit the Comments section below.
By Allen Rathey From the January/February 2016 Issue
Lewis Carroll stated, “If you don’t know where you are going, any road will get you there.” While some people might say a good cleaning program, like a good life, is a journey not a destination, almost everyone agrees it is important to set practical goals. This article addresses setting cleaning performance goals in the context of business objectives through cleaning performance assessment, and tracking key performance indicators (KPIs) or metrics.
According to Chris Arlen, president of Service Performance, a consulting firm based in Bainbridge Island, WA, “Key performance indicators can provide an essential baseline for assessing and improving cleaning performance.”
Arlen likens KPIs to key cockpit readings of legacy Boeing 747s: “In older Boeing 747s, if all the instrumentation were taken out of the cockpit and laid end-to-end it would stretch over 27 feet in length. Pilots couldn’t pay attention to all those dials and displays all the time. Instead, they viewed six key indicators. If something appeared out of order, pilots checked the other instruments corresponding to that key indicator. The same is true for cleaning KPIs.”
Cleaning performance metrics, or KPIs, can include:
Customer Satisfaction Metric
Sanitizing, IAQ Metric
These KPIs or metrics can be part of a Cleaning Performance Assessment (CPA), a customized assessment based on individual facility requirements.
Cleaning Performance Metrics: The Customer-centric View
Certainly, what occupants see and observe throughout a facility is a vital KPI , so a good place to start evaluating as it relates to the cleaning procedures that are in practice.
1. Appearance Metric. Does it look “clean” on a scale from one to 10 based on a survey of the customer or tenant? This metric is no more complicated than that. While this is indeed subjective, the nature of occupants’ perceptions is subjective; they will judge the quality of the cleaning based on what they see and smell. This metric measures these impressions in a fair and objective way by averaging the viewpoint of perhaps 25% of the users of a facility, plus that of the third-party visitor, auditor, or assessor (via an unannounced visit). One approach to solicit feedback: make this a mini selective crowdsourcing process via online surveys.
According to cleaning performance and science advocate, Bob Robinson, Sr., founder of Kaivac, “While ‘cleaning for appearance’ is an obvious goal, science tells us that just because a facility looks and smells clean, it is not always clean, safe and healthy. Tools that enable more complete removal of contaminants, visible and invisible—and productively—should be part of the cleaning performance arsenal.”
2. Customer Satisfaction Metric. On a scale from one to 10, is the customer happy with the cleaning and the cleaning staff’s responsiveness to input or complaints?Which areas need improvement? Which areas shine?
3. Fiscal Metric. This calls for evaluating the “dollars and cents” data, and this includes the following:
Overall cost of cleaning (the basis is not subjective and should hinge on cost per cleanable square foot). Standardizing cleaning processes and tools most affects this metric.
Square feet cleaned per full-time custodial worker.
Asset preservation. Clean surfaces last longer, so develop factors to measure this as part of the cleaning performance matrix. Ask vendors to provide data on the durability of products and surfaces (e.g., floors) when kept clean (or not), then factor replacement costs and intervals for well-maintained or poorly-maintained assets.
4. Sanitizing/IAQ Metric. Create an average score based on the “healthiness” of the facility cleaning based on a) occupant and auditor walk-through surveys, and b) average daily attendance numbers, where available.
The “healthiness” of a facility is also based on average ATP post-cleaning numbers (perhaps using ISSA’s Clean Standard as a guide). ATP measures organic or germ-promoting soil or average settled dust levels. This can be gravimetric (e.g., the weight of dust samples taken using a white glove-like capture swab across 10 standardized dust collection point), or initially visual (e.g., “I can draw an ‘X’ in the dust, so this is a zero to 3 score”).
Settled dust levels are an indicator of what is airborne and inhalable. Lower levels of settled dust equate to lower levels of airborne dust as a possible trigger of asthma and allergies. Again, while customer perception is subjective, human visual acuity, olfactory, and other senses are quite sensitive and can detect dust, odor, and other contaminants without the need for scientific devices. This perception, when averaged across enough users of the facility and unannounced third-party audits, can contribute to the accurate “sense” of clean and healthy, with more scientific assessments, pending further development of the Clean Standard and related efforts from ISSA, a cleaning industry trade association.
Involving operations staff in discussion of HVAC filtration and other indoor environmental factors enables deeper collaboration for cleaner, healthier environments.
5. Health Metric. While anecdotal data supports the belief that better cleaning promotes health, hard data associated with cleaning (e.g., reducing absenteeism) is harder to pinpoint because of confounding variables, such as ventilation, individual differences among people, and pre-existing conditions. It only makes sense that a cleaner indoor environment supports better health, attendance, and productivity.
ISSA’s Clean Standard makes the point that less germ-promoting soil as measured by lower ATP levels means fewer points of disease transmission, and conditions conducive to better health.
The health metric needs a disclaimer that it is not a scientific measurement, but reflects occupant and auditor impressions and sensibilities.
According to Rex Morrison, founder of the 501c3, Process Cleaning for Healthy Schools, “Complete removal of soil by standardizing the right tasks and tools is the path to performance benefits, and a carefully crafted process minimizes labor, maximizes ergonomics, addresses bottom-line needs, and protects health.”
For the Appearance and Customer Satisfaction metrics, facility management staff might survey monthly (on a one to 10, or similar, scale) using tools as simple as online survey platforms (like SurveyMonkey). This can produce a basic numerical average to improve upon and track over time.
Fiscal metrics can include direct comparisons of costs between current programs and new ones. For examples, facility management might compare use of specialists equipped with standardized tools, techniques, and precise work loading, versus generalists carrying on business as usual.
Or this may include tracking the reduction of floor stripping costs when floors are regularly vacuumed versus dust mopped (proper vacuuming removes more soil).
This practice can also include measuring electricity savings when cleaning is performed during the day versus at night.
Fiscal metrics regarding asset preservation may involve determining the replacement cycle for carpet that is regularly maintained versus carpet cleaned only when it appears soiled.
Evaluating for Sanitizing/IAQ and Health metrics may include the reduction of ATP levels measured using a luminometer, reduced average airborne particle counts, sampling for allergens using test kits provided by labs such as InBio, and subjective occupant perceptions of health and well-being (related to satisfaction as “value” can be a perception).
Cleaning productivity is not just the speed of cleaning or cleaning staff, but the ability to deliver on the five metrics within agreed-upon resource constraints and/or other parameters.
Rathey is a 30 year veteran of the facilities sector, specializing in promoting clean, healthy indoor environments. He is president of the Healthy Facilities Institute based in Boise, ID.
To share your thoughts on this topic, please visit the Comments area below.
By Tom Shircliff and Rob Murchison From the January/February 2016 Issue
With headlines of cyber attacks on victims ranging from bank cards and Target to a Hollywood movie studio, the issue of cyber security has become top of mind. Now the real estate industry is awakening to significant cyber security risks for building monitor and control equipment. With systems such as HVAC, lighting, fire alarms, sprinkler systems, and elevators all using information technology (IT) such as computers, servers, operating systems, protocols, and networking including Internet connectivity, it’s not hard to imagine an array of scary scenarios. A hacker could manipulate HVAC and CRAC systems to damage temperature-sensitive equipment, disable elevators or life safety systems, or even “hop over” to attack corporate computer networks—not to mention lost productivity and brand damage. These remotely accessible controls systems create a massive amount of exposure for the real estate industry in many different environments, including commercial office, corporate office, campus, retail, industrial, and others.
However, to correct a common misconception, the exposure is not because of the more recent smart buildings revolution. Rather it’s the so-called “dumb buildings” built over the past 25 years with standard controls systems that have these inherent risks but have not employed any cyber-safe requirements. The standard controls systems and the contractors installing them use Internet-connected computers for remote maintenance and software updates. In addition to adding convenience, this also creates a dangerous pathway to the building, its controls systems, occupants, and other networks.
You can’t buy a control system without a computer server and remote access capability, and almost all of these systems have been installed by different vendors with different standards—with little or no concern for cyber security. An estimated 95% of building systems connected to the Internet have insecure connections, and 65% of vendors have remote access to building systems.
Let’s look deeper at why the real estate industry is vulnerable.Use of IT in controls architecture and the back office has outpaced the technology abilities of the typical industry vendor resources, such as architects, engineers, and facility and property managers. These vendors generally have not integrated current-day IT practices into the design, construction and operation standards, while at the same time real estate developers and owners have not aligned their internal departments to the new reality of IT in monitor and control systems. The result is just enough IT to connect and turn on systems—and systems that are each put in by different vendors to different IT standards for reliability, backup, cyber, and other critical IT principles.
There are many examples of contractors who are establishing remote connectivity using low-cost, off-the-shelf routers, with free Wi-Fi built in that is constantly broadcasting, and simply plugging in a DSL line without changing the generic password (such as “admin admin”). Multiply that times dozens of vendors who have different systems installed throughout the building(s).
Part of the reason the industry has been slow to respond to the risks is rooted in historically different approaches between IT and facilities management. In most enterprise IT environments, the owner has control of all IT devices and networks even if using contractors for certain tasks and equipment. But in the real estate and facilities environment, there is a large ecosystem of vendors that almost completely controls and manages all of the IT components themselves and are responsible only for their own level of IT reliability and security.
To bridge these cultural differences, mediation and even language interpretation between the departments is often necessary to explain what facilities is trying to do and then to integrate the organization’s IT requirements into facilities procurement and management. Typical questions to resolve are: Who buys the software, facilities management or IT? Who determines the requirements? How sensitive is the data? What are the remote access policies and requirements? Who manages compliance? Whose budget is it coming out of?
The first step toward more cyber-secure facilities is an inventory and vulnerability assessment. This requires skill sets in several areas, including facility management, IT, controls systems, and risk management. For example, our firm, Intelligent Buildings, has developed a scorecard (shown above) that applies existing IT best practices from National Institutes of Standards and Technology (NIST) Risk Security Framework (RSF) and International Organization for Standardization (ISO) as well as the Department of Homeland Security (DHS), and then grafted those best practices into the facility environment. The evaluation areas include the computer systems, controls software and hardware, networking, contractor practices, and internal practices.
It is critical that all areas are addressed since this chain is only as strong as its weakest link. For example, a trusted vendor that has access through many IT security layers can create risks by not having a password custody policy during staff turnover. A quick site assessment with some preparation and follow-up can produce a categorical score set and a total score which leads to a step-by-step remediation plan.
While it’s the legacy systems that are the base of the problem, with the increasing phenomenon of the Internet of Things (IoT), the industry is seeing just the beginning of the architectural and operational vulnerabilities of digital building monitor and control systems.
The number of cyber incidents involving industrial control systems (including buildings) reported to the DHS increased by 74%, from 140 to 243, between fiscal years 2011 and 2014. In 2012, hackers penetrated the building energy management system (EMS) of a New Jersey manufacturing company. And, in another 2012 incident, an intruder changed the temperature settings of a state government facility’s building EMS. The Government Accountability Office (GAO) recently warned that even the DHS lacks a strategy to protect sensitive buildings from cyber attacks.
While these examples suggest the likelihood of many more incidents, it’s important to keep the risks in perspective. We need to account for IT realities and risks while also leveraging IT efficiencies. For example, “big data” and analytics also offer powerful opportunities to help facility management executives make data-driven decisions that will reduce their operational costs, increase productivity as well as improve the occupant experience and overall sustainability.
The good news is that the advent of smart building technology has the potential to decrease cyber risks and is prompting long overdue conversations about the importance of cyber security.
For example, in consulting with a large government agency on its smart buildings initiative, our firm worked with both facilities and IT to develop a strategy and standards for a building systems network that would be secure and separate from core business operations. This not only created separation from business data but also reduces the chance for mischief and safety risks related to power, elevator, lighting, and air conditioning. In the design of a large commercial office tower, we worked with 17 different systems controls companies to integrate these into a common backbone and empower a new, more secure way of managing the building that was also “analytics ready.”
Whether reducing cyber risks or leveraging smart building opportunities, it’s important to remember that any strategy must encompass three pillars: buildings, people, and technology. State-of-the-art software is only effective if the building is able to access the data. And technology achieves its potential only if people, decision-making processes, and workflows are also in place. It’s not just new technology; it’s a new way of working.
Shircliff and Murchison are co-founders of Intelligent Buildings, LLC, a real estate advisory services company that provides planning and implementation of next-generation strategy for new buildings, existing portfolios, and smart communities. Founded in 2004, Intelligent Buildings has worked extensively in more than 85 cities, and has developed smart building standards for the U.S. and Canadian federal governments. It consults in multiple real estate environments, including corporate, government, utility, institutional, and campuses. In 2015, Intelligent Buildings was ranked among the nation’s fastest-growing private companies on the Inc. 5000 list.
To share your thoughts on cyber security in real estate, visit the Comments section below.
By Facility Executive Editors Published in the January/February 2016 Issue
Numerous companies offer products and services that meet the diverse needs of facility management (FM) professionals. For the past 23 years, our editors have asked readers to vote for their preferred vendors in a variety of categories. For this year’s Readers’ Choice Awards, the survey included more than 40 categories, and FM professionals were asked to indicate what companies they rated highest based on product aesthetics, product reliability, value, and customer service. Browse for the results…
Georgia-Pacific is a manufacturer and marketer of building products, tissue, packaging, paper, cellulose, and related chemicals. Billions of square feet of DensDeck® roof boards have been installed in thousands of commercial roofing systems worldwide for nearly 30 years. DensDeck and DensDeck Prime panels feature the mold resistance, fire resistance, strength, and dimensional stability built into the entire Dens® portfolio.
The Duro-Last® Roofing system, the “World’s Best Roof®”, is suitable for any flat or low-sloped roof. What sets it apart are the prefabricated deck sheets, accessories, and flashings, which allow for a watertight installation that does not sacrifice aesthetics.
EFCO, a Pella Company
Designed for low- to mid-rise buildings, EFCO’s curtain wall system, 5600 PG, addresses the challenges of installation and glazing with pre-glaze capability and factory fabrication options. Features like single span or multi-span and anti-bulking clips ease installation.
BUILDING AUTOMATION SYSTEMS
Siemens Building Technologies
Siemens’ building automation systems help facility executives minimize energy use; optimize HVAC equipment; and integrate fire, security, lighting, and other systems. They are suitable for offices, hospitals, K-12 schools and campuses, hotels, airports, museums, commercial buildings, single buildings, or multi-building campuses.
CABLING & CABLE MANAGEMENT
The InteGreat™ Series from Legrand is designed to accommodate a greater use of connectivity in meeting rooms while organizing and protecting critical connections. These products are easy to install and allow access for future technology upgrades—in a flexible and reconfigurable solution.
DATA CENTER MANAGEMENT
Cooling Optimize, part of the StruxureWare for Data Centers DCIM suite, adds dynamic airflow management and optimization to existing data center cooling systems, enabling significant energy reduction, improved reliability, and availability through automated identification and elimination of hot spots and potential facility risks.
An elevator is a lot like a train in that everyone gets on board and has to make every stop along the way. But what if it could be more like a limousine that takes you swiftly and comfortably to exactly where you want to go? That’s the idea behind KONE’s Polaris destination control system for passenger elevators. It can improve vertical transportation in office buildings, hotels, and business complexes. With its engaging and innovative design, KONE Polaris makes a positive impact on the look and feel of a facility.
Honeywell’s flagship building management system, Enterprise Building Integrator (EBI), provides operators with innovative, flexible energy management technology and data, such as consumption and historical trends that can help optimize a facility’s energy use in real time.
Tyco SimplexGrinnell provides advanced SIMPLEX fire alarm panels and cloud-based applications to enhance protection, improve business operations, and increase customer value. The SIMPLEX 4100ES is an advanced, Internet-enabled panel that meets the needs of facility executives in all types of environments.
HVAC/INDOOR AIR QUALITY
YORK® Variable Refrigerant Flow (VRF) systems from Johnson Controls offer efficiency for heating and cooling with multiple modular units that provide quiet comfort for occupants, and flexibility in design. Johnson
Controls offers VRF training classes with expert instructors and hands-on experience to ensure optimal VRF design, installation, and service.
Current, Powered by GE
Current brings innovation to one place by combining GE’s capabilities in LED, solar, energy storage, on-site generation, and electric vehicle infrastructure into a sustainable energy ecosystem to meet customer needs. Current’s Lumination™ IS Series Suspended LED Fixtures offer a modern, clean appearance of continuous rows of light while using 40% less energy than traditional lighting.
OSRAM SYLVANIA offers a variety of linear, U-bend, compact, and specialty fluorescent lamps. The company’s focus has been on providing energy efficient and long life T8, T5, and CF lamps, enabling end users to reduce lighting maintenance costs and take advantage of utility rebates.
Lutron Electronics Co., Inc.
Lutron Electronics Co., Inc. designs products that deliver quality and performance to the customer. A new Quantum software interface allows facility managers to manage their electric light and daylight for maximum energy efficiency, comfort, and productivity. From anywhere in a building, a facility manager can control electric lights and shades as well as configure, monitor, analyze, and report on the light system in a building.
Sloan, a manufacturer of commercial plumbing systems, is at the forefront of the green building movement. Sloan’s Hybrid Urinals combine a multi-patented urinal cartridge with revolutionary technology that keep urinals and drain lines clean, hygienic, odor-free, and clog-free.
Rain Bird has been dedicated to The Intelligent Use of Water™ for over 80 years. From high efficiency sprinklers and drip irrigation to advanced control technologies like Rain Bird’s cloud-based IQ™ Platform, Rain Bird delivers powerful tools to maximize water savings.
With open, engaged environments replacing segmented ones, Mohawk is challenged to develop flooring solutions that connect with the Maker movement and mimic handcrafted details. The company’s Iconic Earth’s stone visuals reflect natural processes of geology with pops of sheen morphing and shifting throughout the floor and metallic yarns that mimic the look of oxidized minerals. The collection is comprised of three patterns—two in plank format and one in traditional carpet tile format—that standalone or work harmoniously. Various installations optimize modular flooring solutions suitable for high-traffic commercial applications.
Shaw Contract Group manufactures high performance, Cradle to Cradle Certified™ carpet for any environment. Shaw Contract Group’s flooring provides maximum comfort, ease of maintenance, durability, and performance. EcoWorx carpet with EcoSolution Q fiber is PVC-free and can be recycled, reducing environmental impact.
Armstrong® Commercial Ceilings
Armstrong Ceilings provides innovative products designed to control acoustics in today’s flexible interiors. Total Acoustics™ ceiling panels feature a combination of sound absorption (NRC) and sound blocking (CAC) in a single panel, making them a suitable choice for spaces with multiple functions.
Norton Door Controls
Norton Door Controls offers a comprehensive line of door controls designed and manufactured to ensure performance and reliability. The Norton 9500 Series is an ANSI/BHMA Grade 1 Door closer that features a clean, modern cover aesthetic and durable cast iron body that can be used in a variety of environments requiring ADA compliance.
Armstrong® Commercial Flooring
Armstrong provides facility managers with design options, durable performance, easy maintenance, and budget friendly solutions for every space with a portfolio of LVT, BioBased Tile®, sheet, linoleum, VCT, laminate, and hardwood flooring products. Armstrong’s newest linoleum sheet, Rhythmics, is a contemporary linear design and part of the LinoArt™ collection, which begins sustainable and remains sustainable. The NATURCote™ II high performance coating, featured on all LinoArt products, withstands scratches and scuffs from foot traffic. It also provides resistance to soiling and stains, damage from alcohol-based hand sanitizers, and damage that may result from exposure to high pH cleaning chemicals.
Steelcase helps leading organizations recognize that their physical workplace can amplify the performance of their people, teams, and organization. Brody WorkLounge optimizes real estate by transforming underused, “in-between spaces” into coveted destinations for focus and by meeting needs for privacy, power, lighting, and personal storage.
FURNITURE: CONFERENCE ROOMS
The HON Company
Through its Voice of the Customer process, The HON Company listens and then produces workplace solutions that customers need to be successful. Preside® tables offer styles from cozy café to large conference rooms, and adapt to accommodate any space or work style, making it easy for people and ideas to connect.
Transform old, tired looking furniture into contemporary designed solutions. Davies will re-engineer and rework existing furniture by remanufacturing it to like-new options. Take taller panels, filing, and storage, and re-index them to lower heights and workspace solutions.
Herman Miller has a long history of making sitting a more natural part of the way people work. While each Herman Miller high performance work chair, including Aeron, is designed to solve a unique set of problems, they all contain three fundamental and human-centered innovations: PostureFit keeps a user’s spine properly aligned; the proprietary tilt designs let users recline naturally without losing support; and highly engineered breathable surface materials dynamically support the micro-movements of the body.
Sherwin-Williams offers a wide range of high-performance coating systems for walls, floors, roofs, and concrete surfaces to help facility managers meet tight deadlines and control costs. Emerald® paint and primer in one with advanced stain blocking technology delivers best-in-class overall performance. With exceptional coverage and washability, it’s perfect for any paint job.
The XLERATOR® Hand Dryer is the original, patented, high-speed, energy efficient hand dryer manufactured by Excel Dryer. XLERATOR dries hands completely in 10 seconds, three times faster than conventional hand dryers and uses 80% less energy.
APCO has designed innovative sign solutions since 1966, combining the best of both form and function. The company’s newest product, Elevate, is a frameless, modular sign system with a unique floating appearance, offering ADA compliant solutions that are both design-flexible and easy to maintain at the facility level.
Rubbermaid Commercial Products
For more than 45 years, Rubbermaid Commercial Products has led the industry in bringing products to market with the ultimate goal of helping people to maintain safe, healthy commercial and institutional environments. RCP’s Maximizer™ mop significantly reduces the effort needed to lift and move the mop. With 30% more floor coverage and 25% less weight compared to traditional mops, it reduces the time spent cleaning large areas, which means increased productivity and less strain on cleaning professionals.
Since 1901, Cushman vehicles have been recognized as light transportation solutions for commercial and industrial applications. With a robust 28-hp gas engine, the Hauler 4X4 features an industry leading 800 pound cargo capacity and provides up to 1,200 pounds of total vehicle payload.
PAPER PRODUCTS (CAFETERIA, RESTROOM)
Kimberly-Clark Professional* is committed to helping customers achieve their sustainability goals—something reflected in its product design. The New Scott* brand Paper Towel is 100% compostable, contains at least 80% post-consumer waste exceeding EPA standards, and is FSC® and ECOLOGO® certified. It is also designed with Absorbency Pockets*, so fewer towels can be used.
Bird-X’s new ProHawk UAV is the first programmable drone created specifically for bird control. Unwanted birds are repelled by the built-in sonic sound device of naturally recorded predator calls and bird distress cries. It uses a GPS to follow a predetermined flight path.
Rubbermaid Commercial Products
Rubbermaid Commercial Products is committed to developing cutting edge innovations that will positively impact the way its customers do business. RCP’s Configure™ recycling solution can be tailored to meet the needs of any facility. It is a system that can be customized based on container size, color, waste stream, and more. New features such as magnetic connections and an easy access front door prioritize ease of use and maintenance while ensuring compliance with industry standards and legislation.
ASSA ABLOY’s vision is to be the most innovative supplier of total door opening solutions in order to deliver safe and convenient security solutions that provide real added value to customers. The KS100-640H server cabinet lock and Aperio® hub reflects this by bringing real time access control in a single card system to individual server doors.
Generac designs all of its products with the needs of its customers in mind. The 500kW Natural Gas Generator is the largest in Generac’s line of industrial generators and is suitable for large standby power applications, such as office buildings and mission critical data centers.
HID Global provides a comprehensive array of printers for custom card personalization. HID Global’s FARGO® Direct-to-Card (DTC) and High Definition (HDP) printers meet the card customization needs of small businesses, global enterprise organizations, and government agencies worldwide.
Honeywell’s flagship building management system Enterprise Building Integrator (EBI) integrates critical building systems including security to enable personnel to identify and manage risks earlier to reduce impact of potential security or safety incidents through real-time information and automated incident responses.
Panasonic provides industry-leading solutions to capture, record, manage, and analyze surveillance video. The company’s 6 Series outdoor camera is one of its many video surveillance products and solutions that offer high picture quality, mission-critical reliability, and low total cost of ownership.
ADA & ERGONOMICS
Simplicity is at the heart of the VARIDESK design philosophy. The company strives for its products to be easy to set up and use. This is why most of its desks come fully assembled and ready for work, right out of the box.
Staples Facility Solutions
Staples Advantage, the business-to-business division of Staples, offers products and services that create a more welcoming and comfortable breakroom, including an assortment of food and beverages. Staples Advantage is a leader in providing coffee services solutions for any size business and any type of coffee—from single serve brewers, like the Keurig, to traditional carafes and specialty brewers for lattes and espresso beverages. Additionally, Staples Advantage provides an assortment of sweeteners, creamers, and cups for employee satisfaction in the office.
FACILITY MANAGEMENT SERVICES
Canon Business Process Services
Canon Business Process Services (Canon) provides facilities support via its Corporate Campus Logistics services. Designed for large corporate sites, Canon’s offering provides the logistics process, experienced professionals, and technology necessary to distribute supplies, transport employees, and manage the storage of materials used to support daily workplace needs.
FACILITY MANAGEMENT SOFTWARE
Autodesk Building Ops is a mobile-first asset and maintenance management solution that is transforming building handover and operations by placing BIM asset data in the hands of those who need it most, when they need it, and where they need it.
Ericsson is a leader in the rapidly changing environment of communications technology—providing equipment, software, and services to enable transformation through mobility. The company’s small cells portfolio delivers the coverage, capacity, and scalability required for enterprise mobility- and cloud-based applications and operations.
Cambridge Sound Management
Cambridge Sound Management offers innovative, simple, and intelligently designed solutions to the problems of privacy and acoustic distractions. The company’s patented QtPro solution, powered by direct field Quiet Technology, is easy to install and delivers high quality uniform sound masking without complex commissioning.
By Anne Cosgrove From the January/February 2016 Issue
Facility improvement projects have the potential to improve the quality of operations as well as the bottom line. The trick for facility management professionals is to identify and execute those projects that will deliver the best overall results for the specific facility, and the organization overall. In Hamilton County, OH, the director of county facilities, Ralph W. Linne, MBA, CPM, BOC has implemented several initiatives that individually and together are improving the building stock leased, owned, and occupied by the county.
In his position since 2001, Linne manages a facilities department of more than 200 employees that maintains nearly 300 facilities totaling approximately 3.5 million square feet. The Hamilton County Department of County Facilities responsibilities include: property management, facility maintenance and operations, design and construction services, energy management, procurement services, grounds and landscaping, cleaning, space planning, parking, foodservice, and security services.
Under Linne’s leadership, improvements to department operations and facility efficiencies have flourished, even in the face of budget limitations.
Most recently, he oversaw the implementation of a three phase energy performance contract that was completed in June 2015. The energy conservation project included three main phases of performance contracting work on 15 major buildings under the jurisdiction of the facilities department.
The majority of work was done in five county buildings, located in downtown Cincinnati. These are:
Hamilton County Courthouse (603,856 square feet);
Justice Center (houses the county jail, 383,244 square feet);
William Howard Taft (Law) Center (193,524 square feet);
800 Broadway Building (includes sheriff and Jobs and Family services offices, 364,933 square feet); and
Hamilton County Administration Building (209,063 square feet).
The energy performance contract included upgrades throughout these buildings, including new boilers, chillers, air handlers, lighting, plumbing fixtures, direct digital controls (DDC), cooling towers, and thermal solar panels (to heat water at the Justice Center).
Since these projects began in 2010, Linne reports for these and other facilities included in the contract activity an annual electric usage decrease of 10,779 megawatts; an annual natural gas usage decrease of 28,523 therms; and an annual water usage decrease of 18,234 kilogallons. These savings have delivered an approximate avoided cost of $1.96 million; $590,000; and $40,900, respectively, over the past five years.
2016 Winner Profile
Overview: Energy performance contracts, from 2011-15 significantly reduce consumption and costs. Software implementation streamlines multiple facets of department.
Type of Facilities: Offices, courthouse, correctional facilities.
Square Footage: 3.5 million, in 270+ facilities.
Annual Budget: $20 million annual; $153 million five year capital.
2016 FEY Judges
Ted Bielicky, CFM Senior director of facilities, Novo Nordisk, Plainsboro, NJ
Michael Berthelsen Associate vice president, facilities management, University of Minnesota, Twin Cities campus
David J. Lenart, P.E. Director of facilities and materials management, Columbus Regional Hospital, Columbus, IN
Maria C. Vickers, CFM Regional manager, Workplace Services, Americas & EMEA, Advanced Micro Devices, Boxborough, MA
For his role in launching and executing this energy project, coupled with ENERGY STAR achievements and initiatives in technology, Linne is recognized as this magazine’s 2016 Facility Executive of the Year.
Linne is an active member of USGBC, IFMA and BOMA organizations in the Greater Cincinnati area; a trustee for the Ohio Public Facilities Maintenance Organization (OPFMA); and serves on the County Commissioners’ Association of Ohio Service Corporation Natural Gas Program Board. He has achieved a Building Operator Certification (BOC), Level 1 from the Northwest Energy Efficiency Council, and teaches several BOC certification courses.
Additionally, Linne is certified as Level III in Homeland Security from the American College of Forensic Examiners Institute. This was a requirement for Hamilton County employees after 9/11, and maintaining certification as Linne has done is now optional.
Tackling Energy Improvements
Performance contracting discussions started in 2009 and began to be implemented in 2010, with the last phase complete in mid-2015. Having a 20 year replacement plan in place was significant to justifying the project and the return on investment, explains Linne. “When I came to Hamilton County, we put together a 20 year replacement plan for our buildings. I drew on my experience in capital budgets and forecasting.”
Working with three design partners—structural engineer, MEP engineer, and architect, the facilities department identified when equipment had been installed and life expectancy. “When the opportunity for performance contracting came up, and there were some grants available, having the 20 year plan helped to get the project approved,” says Linne.
As part of his 25 years of facility management experience, Linne was heavily involved in managing public construction projects, including two nuclear power plants. As such, project management and energy are two areas of strength.
Prior to the recent energy performance, his department was already actively doing energy efficiency projects throughout Hamilton County facilities. These efforts were recognized by the U.S. Environmental Protection Agency’s (EPA) ENERGY STAR program. Five county owned buildings in downtown Cincinnati earned ENERGY STAR certification for 2015, which signifies that the buildings perform in the top 25% of similar facilities nationwide for energy efficiency and meets energy efficiency performance levels set by the EPA.
The facilities earning ENERGY STAR most recently are: Hamilton County Administration Building; 800 Broadway Building; William Howard Taft Law Center; Alms & Doepke A&D) Building; and 250 William Howard Taft Building.
In addition both of the County’s Justice Centers (jail facilities) have shown scores in excess of the certification minimum; however, ENERGY STAR does not yet recognize penal institutions.
One of Linne’s goals, as it relates to ENERGY STAR, is to achieve certification for the Courthouse. “The obstacles is that the courthouse boilers are used to also heat the Justice Center,” he explains. “Our natural gas usage is very high, since we’re heating two buildings with the equipment. We are working with the EPA, and also ThermalTech Engineering to try to track usage separately.”
A significant achievement for Linne and his department has been improving the ENERGY STAR score for the A&D Building from 41 to 90. After taking over management from the occupying department in 2008, the facilities department set to work to on this historical building, built in 1878.
When asked about staff related strategies he has used to ensure ENERGY STAR progress, Linne explains, “Each building manager is reviewed on their ability to control energy usage, and they are involved in the replacement of equipment, including receiving training on the proper operating procedures.”
He continues, “This includes working with the building tenants to help them understand the saving to the county by using ENERGY STAR computers and turning lights out, for instance. Also, a very important that we inspect building exteriors every five years.”
Meanwhile, the 800 Broadway Building achieved LEED-EB: O&M certification in 2014. It was the first existing government building in Ohio to obtain this status. The building has also been ENERGY STAR certified for eight consecutive years.
Details on the county’s energy and utility usage during 2014 can be accessed in the “Hamilton County 2014 Energy Management and Utility Usage Report” published in April 2015 (go to Annual Reports section on the Hamilton County website page: www.hamiltoncountyohio.gov/facilities/).
Software Tools With Impact
When it comes to using facility management and real estate software to maintain, track, and evaluate the state of Hamilton County facilities, Linne has been a pioneer. In 2003, he decided to introduce a software module from ARCHIBUS, focused on tracking and managing space. Since then, modules have been added over the years, helping to increase insight into multiple areas of the facilities department. Currently, ARCHIBUS is the system employed the facilities department to manage the various aspects of facility management, including: capital planning, energy management, space management, asset and software management, building operations, management and cost estimating of projects (including LEED), management of information for various conditions within the buildings (including deferred maintenance), management of environmental assets, and employee safety.
The results that Linne’s implementation delivered drew interest from his counterparts in the county government. The ARCHIBUS platform, with multiple modules, has expanded into a county-wide tool enabling numerous departments to share information.
For instance, Linne introduced an inventory and property management module, and when the county auditor saw the type of data made available from the facilities department with this tool, they requested other applicable departments begin using it. “The county government requirements are that department heads must report their inventory of assets each year,” says Linne. “This makes this process easier and accurate.”
States Linne, “We have customized this system to work in a government environment as opposed to molding our policies and procedures around it.”
When the recently implemented energy performance contract was under discussion, the County referred to the ARCHIBUS energy and asset management applications to perform baseline energy usage and other data collection and analysis. The centralization of, and access to, all this usage, maintenance and other data is essential for establishing performance contracting compliance by both client and contractor alike, Linne explains.
“This is an investment of over $17 million dollars that includes capital equipment and other needs which will pay for itself through decreased usage, lowering costs as a result,” says Linne. “Our energy management application is the main tool to track energy usage and ensure taxpayers that our energy conservation measures were successful.”
Lighting (LED and fluorescent): LSI Industries.
Cleaning Services: ABM; Scioto.
Building Automation (Energy Management): Archibus; Tridium based server.
Building Automation (HVAC): Automated Logic Controls; Honeywell Controls; JCI Controls.
Energy Performance Contract: Ameresco; Clean Energy Solutions.
Since 2008, Hamilton County has been impacted by declining revenue and strong service demands. General fund revenue decreased by over 28% between 2008-2013, with more reductions in other funding streams. During this time, overall County staffing has been reduced 27% (1,700 employees). And facility space was consolidated (with both rented and owned space reduced). Still, several departments see increased use, such as Probation and Juvenile Courts.
Linne and his team focus on identifying project needs within their managed buildings. For the near future, Linne says, “We are updating the County Master Plan for the downtown buildings, and from that will have a five year plan for relocations and remodeling. We are also in the process of securing a site to build a 90,000 square foot crime lab and morgue. The current facility is outdated, with a footprint of 35,000 square feet.”
To create a facility master plan, Linne explains, that several years ago, his department spoke with elected officials on what space they needed, and what growth they expected. “We are revisiting that now,” he says. “We were in a recession then, and some of the leadership has changed. So we want to make sure we have the right people in the right buildings. And, we need to determine which buildings we’ll keep long term, and where we will do improvements first.”
Reflecting on the past projects, those on deck, and daily operations, Linne shares that, in addition to understanding the budget process, honing his communication skills significantly contributes to getting things accomplished. He says, “I work with judges, law enforcement, elected officials, the cleaning company, the public, and news media. It is important to understand how to communicate at all levels in your organization.”
Please share your thoughts on this article in the Comments section below. To submit an overview of your new construction or renovation story for article consideration, send an e-mail to firstname.lastname@example.org.
Facility Retrofit: Green Roof Revisit | Susceptible to flooding, Ford’s Dearborn, MI complex followed recommendations by William McDonough to install a vegetative roof, which still works well many years later.