Question Of The Week: Communication Methods

Facility Executive Question Of The Week logo

An article published by Harvard Business Review listed seven skills needed to “thrive in the C-suite”. These were: leadership; strategic thinking and execution; technical and technology skills; team- and relationship-building; communication and presentation; change management; and (last but not least) integrity. Numbers four and five on this list point out the importance of collaboration and communication—skills facility management professionals need on a daily basis.

How often do you keep in touch with your staff members? What communication methods do you use to reach everyone in the facilities department? Have you your staff gained from these methods, or are you still searching for a more effective way to keep employees and other stakeholders informed?

Share your feedback and suggestions in the LEAVE A COMMENT section below.



  1. Great article!
    I’ve been coaching a facilities manager at a large government space launch facility about recognizing communication styles of others. This has allowed for better meetings between facilities, contractors, and other stakeholders.

    I agree that effective communication is the key to managing the facilities of organizations. However, it really is challenging because there is such a diversity of backgrounds, industries, and personalities coming together. It is quite a unique situation.

    Most people fit into five different communication types. The challenge is getting different communicators to understand and then “speak the same language.” It takes some effort, but anyone willing to take the time to improve those connections can certainly benefit.

  2. I find that the informal day to day communications with staff are best handled by email; information regarding daily events and schedules can be handled this way.

    Changes to management structure, goals or other important strategic changes should be communicated face to face.

    The importance of the information to be conveyed dictates the appropriate form of communication.

Comments are closed.