Study Finds Hospital Patients Want AI And Video-Assisted Care

The Hospital AI Patient Survey uncovered that many patients endorse AI and video for virtual care and family collaboration.

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A LookDeep Health survey of over 500 prospective hospital patients revealed a nuanced view of AI’s role related to patient care in a hospital setting and signals a compelling shift in patient sentiment.

Key findings from the 2024 Hospital AI Patient Survey include:

  • 70% of respondents believe hospitals should use AI to look after patients
  • 79% of respondents welcome AI for applications that directly benefit their experience such as Virtual Nursing and Family Collaboration
  • 79% of patients believe staffing level is the number one reason for high fall rates in hospitals
  • Less than 10% of respondents disagreed AI or video would be helpful for patient care or family access

“The integration of Artificial Intelligence (AI) and video-assisted care has been a topic of much speculation with regard to patient acceptance,” said LookDeep CEO and Co-founder Narinder Singh. “The results provide missing nuance and contradict commonly shared concerns about AI and video. Prospective patients, especially as they age, want more attention when they are their most vulnerable in a hospital. This highlights the crucial role of technology in supporting front-line staff within health systems, especially in the face of unsustainable costs and workforce shortages.”

Patient Concerns With AI

The survey also sought to understand patient concerns about AI. Nearly eight out of 10 listed over-reliance by doctors and nurses as their biggest concern. Second was the fear that it would result in less time with doctors and nurses. Data privacy was a distant third.

Survey respondents believe educating patients and their loved ones about how AI helps improve their care and training bedside teams on how AI helps them take care of patients are the keys to successfully adopting AI strategies. Additional takeaways include:

  • Specificity Matters: Patients and families respond more positively to AI when its applications are clearly defined and directly relevant to their care.
  • Family & Human Connection: Making AI and video relevant to families and their loved ones is crucial. Technologies that facilitate human connections, such as remote family visits, are highly valued.
  • Staffing Concerns have Reached the Patient: Respondents showed that they know about staffing issues and believe it impacts care. AI and video technology offer a way to enhance monitoring and care without compromising the human element in healthcare.
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