Commercial building and facilities management resources for corporate facility executives, building operators and facility managers in all industry and service sectors. customer satisfaction articles below.
The Real-time Collaboration solution is designed to help managers and frontline teams use data to detect issues as soon as they arise, communicate responses internally, and then act to rectify them.
HappyOrNot announced a significant expansion to its Smiley Digital products, enabling companies with an online presence to receive feedback from customers, visitors, partners, and employees.
Results indicate high customer satisfaction and proper staffing levels are high on the list of campus facility management priorities.
When it comes to delivering high quality support services, a new survey from Canon reveals that maintaining high customer satisfaction is facility executives’ most important and most challenging responsibility.
Facilities Management Guru Kevin Folsom introduces the concept of "servant leadership" to managers who are seeking ways to rate those in the profession.
Is there some tangible, yet unconventional way to evaluate facility managers in terms of customer satisfaction?