customer service

Resource pages for "customer service"-related posts for facility managers (FMs), building operations professionals and decision-makers in all industry sectors.


Hospitality Customer Service

How To Make Hospitality Customer Service Shine

To stand out from the competition, hospitality managers need to go the extra mile to make sure guests feel valued.
stadiums technology

Are Robots The Referees Of The Future?

Fans are in favor of tech that cuts waits and boosts interactions with their favorite teams and artists, but many draw the line at robot umpires, referees.
Management

My Monday – A Day In The Life Of A Facility Manager

The Associate Director of New England Facilities Services shares what an average day in her life looks like.
parking enforcement

Parking Enforcement Is Good Customer Service

Heightened interaction between parking management staff and those using the facilities can bring benefits.
facility management

Embarking On A Facility Management Career

Honing soft skills is key to handling the myriad scenarios encountered working in the facilities profession.
intelligent buildings

10 Trends Driving Intelligent Buildings, From Navigant Research

According to a new report, evolutions in technology, delivery models, and customer demand are spurring the digital transformation of commercial buildings.
airport facilities

Airport Service Quality Awards Recognize Facilities Worldwide

In its 10th year, the ASQ awards reflect performance in a global benchmarking program administered by the Airports Council International.
CMMS for sports facilities

Question Of The Week: Is Your CMMS On Maximum Drive?

A computerized maintenance management system has the potential to improve preventive maintenance dramatically. The manager of stadium operations of Oriole Park at Camden Yards in Baltimore, MD shares insights on how he and his staff are maximizing the power of theirs.
Interior of UN General Assembly 2015

Stepping Up Security And Service During UN Week 2015

While providing services throughout the year to dignitaries who occupy offices near UN headquarters, Metropolitan Pacific Properties ramped up efforts for UN Week.
pressure sensor

New Product Flash: Tork EasyCube From SCA

Web connected restroom dispensers keep facility staff updated on supply levels, reducing occupant complaints.

Question Of The Week: Parking Garage Solutions?

Concerns around security, sustainability, ADA, and technology impact management decisions.
Customer Service Square

Friday Funny: Service Call Debacles Can Cost Businesses Big Bucks

The Comcast phone call from hell has been making the rounds, going viral and shaming the company into issuing public apologies for its atrocious treatment of one lone customer. Alas, there are all too many of these incidents out there, and Comcast is not the only offender. And when Americans waste time dealing with service industry issues during work hours, businesses take a massive productivity hit.

FRIDAY FUNNY: Tech Support Gone Wrong

Check out this collection of allegedly true frustrating phone calls between clueless customers and those attempting to assist them with their technical difficulties. Some people are just beyond help, it seems....

Beyond Facility Management: Taking The Satellite View

Taking the satellite view with a customer service attitude can make a big difference.

Webinars

FCA Data

Join Us For Our Free “How To Get More From Your FCA Data” Webinar

Join us for a dynamic discussion on what the next evolution of facility condition assessments (FCAs) means for facility leaders.
Operational Efficiency

Did You Miss Our “Achieving Operational Efficiency In An Economic Downturn” Webinar?

View our round-table discussion and learn how can facility managers can achieve operational efficiency when managing complex buildings.
The Office Building Of The Future

Join Us For Our Free “The Office Building Of The Future” Webinar

Register for this free webinar and learn successful strategies to bring employees back to the office, what the office building of the future looks like, and more.

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