Resource pages for "customer service"-related posts for facility managers (FMs), building operations professionals and decision-makers in all industry sectors.
To stand out from the competition, hospitality managers need to go the extra mile to make sure guests feel valued.
Fans are in favor of tech that cuts waits and boosts interactions with their favorite teams and artists, but many draw the line at robot umpires, referees.
The Associate Director of New England Facilities Services shares what an average day in her life looks like.
Heightened interaction between parking management staff and those using the facilities can bring benefits.
Honing soft skills is key to handling the myriad scenarios encountered working in the facilities profession.
According to a new report, evolutions in technology, delivery models, and customer demand are spurring the digital transformation of commercial buildings.
In its 10th year, the ASQ awards reflect performance in a global benchmarking program administered by the Airports Council International.
A computerized maintenance management system has the potential to improve preventive maintenance dramatically. The manager of stadium operations of Oriole Park at Camden Yards in Baltimore, MD shares insights on how he and his staff are maximizing the power of theirs.
While providing services throughout the year to dignitaries who occupy offices near UN headquarters, Metropolitan Pacific Properties ramped up efforts for UN Week.
Web connected restroom dispensers keep facility staff updated on supply levels, reducing occupant complaints.
Concerns around security, sustainability, ADA, and technology impact management decisions.
The Comcast phone call from hell has been making the rounds, going viral and shaming the company into issuing public apologies for its atrocious treatment of one lone customer. Alas, there are all too many of these incidents out there, and Comcast is not the only offender. And when Americans waste time dealing with service industry issues during work hours, businesses take a massive productivity hit.
Check out this collection of allegedly true frustrating phone calls between clueless customers and those attempting to assist them with their technical difficulties. Some people are just beyond help, it seems....
Taking the satellite view with a customer service attitude can make a big difference.