customer service | Facility Executive - Creating Intelligent Buildings

This discussion at this October 2017 event will include strategic insights and practical tips for facility management to provide an engaging, productive workplace for their organizations.


https://facilityexecutive.com/2017/07/explore-workplace-design-facility-executive-live/
This discussion at this October 2017 event will include strategic insights and practical tips for facility management to provide an engaging, productive workplace for their organizations.

customer service

Commercial building and facilities management resources for corporate facility executives, building operators and facility managers in all industry and service sectors. customer service articles below.


Explore Workplace Design At Facility Executive Live!

This discussion at this October 2017 event will include strategic insights and practical tips for facility management to provide an engaging, productive workplace for their organizations.

10 Trends Driving Intelligent Buildings, From Navigant Research

According to a new report, evolutions in technology, delivery models, and customer demand are spurring the digital transformation of commercial buildings.

Airport Service Quality Awards Recognize Facilities Worldwide

In its 10th year, the ASQ awards reflect performance in a global benchmarking program administered by the Airports Council International.

Question Of The Week: Is Your CMMS On Maximum Drive?

A computerized maintenance management system has the potential to improve preventive maintenance dramatically. The manager of stadium operations of Oriole Park at Camden Yards in Baltimore, MD shares insights on how he and his staff are maximizing the power of theirs.

Stepping Up Security And Service During UN Week 2015

While providing services throughout the year to dignitaries who occupy offices near UN headquarters, Metropolitan Pacific Properties ramped up efforts for UN Week.

New Product Flash: Tork EasyCube From SCA

Web connected restroom dispensers keep facility staff updated on supply levels, reducing occupant complaints.

Question Of The Week: Parking Garage Solutions?

Concerns around security, sustainability, ADA, and technology impact management decisions.

Friday Funny: Service Call Debacles Can Cost Businesses Big Bucks

The Comcast phone call from hell has been making the rounds, going viral and shaming the company into issuing public apologies for its atrocious treatment of one lone customer. Alas, there are all too many of these incidents out there, and Comcast is not the only offender. And when Americans waste time dealing with service industry issues during work hours, businesses take a massive productivity hit.

FRIDAY FUNNY: Tech Support Gone Wrong

Check out this collection of allegedly true frustrating phone calls between clueless customers and those attempting to assist them with their technical difficulties. Some people are just beyond help, it seems....

Beyond Facility Management: Taking The Satellite View

Taking the satellite view with a customer service attitude can make a big difference.

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