The consumer shopping experience has always been at the forefront of the minds of businesses. But in today’s current health crisis, the safety of customers and employees should absolutely be placed above all else. And for the past several months, we have seen businesses quickly adjusting to the “new normal” the best they can. Social distancing guidelines have been put into place. Visitors are being required to wear masks when they enter a facility. Partitions are being used to separate employees from customers in checkout lines and in-between customers in restaurant booths.
Network surveillance solutions based on sight, sound, and analytics can help businesses better enforce guidelines and enable them to obtain key insights into consumer behavior.
Take AXIS Queue Monitoring, for example. Instead of stretching staff thin by asking them to remind customers to keep their distance, businesses can accomplish this with a network audio system that includes network cameras embedded with queue monitoring analytics. When an event triggers the camera, the solution could be prompted to say, “Please remember to stay six feet apart until the customer in front of you has completed his or her transaction.”
But network surveillance solutions can go beyond helping businesses assist customers within their facility. Many retailers and restaurants are also offering curbside pickup and their usual delivery options. Network technology can be used to alert employees that their food or item is ready for delivery or that a customer is at the front door or in his or her car waiting for pickup.
How businesses operate today is obviously much different from the way they operated just several months ago. But they should not have to adjust to these new changes alone. Network surveillance technology can help businesses continue to meet customer demand, adhere to health regulations, and provide the same great service their customers have come to know and love.