Tricks Of The Trade: The Complaint Department | Facility Executive - Creating Intelligent Buildings

TFM Columnist Jim Elledge helps set up a customer survey standard.


https://facilityexecutive.com/2006/11/tricks-of-the-trade-the-complaint-department/
TFM Columnist Jim Elledge helps set up a customer survey standard.
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Tricks Of The Trade: The Complaint Department

Tricks Of The Trade: The Complaint Department | Facility Executive - Creating Intelligent Buildings

By James C. Elledge, IFMA Fellow, CFM, FMA, RPA, RIAQM
Published in the November 2006 issue of Today’s Facility Manager

Q I want to create a complaint form for the staff in my office. What are the requirements?

Aisha Mohammed

A A complaint form should be quick and easy to fill out or else no one will use it. Make sure you request the person’s name, location, contact number, or e-mail address, and then ask for specific information about the problem that’s the source of the complaint. An online form on an intranet page is one simple method for users to convey this information.

Elledge,facility/office services manager for Dallas, TX-based Summit AllianceCompanies, is the recipient of the Distinguished Author Award from theInternational Facility Management Association (IFMA), is an IFMA Fellow, and isa member of TFM’sEditorial Advisory Board. All questions have been submitted via the “Ask TheExpert” portion of the magazine’s Web site. To pose a question, visit this link.

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