Resources to help facility and property management professionals run more efficient buildings and facilities. The archive for customer service articles.
A computerized maintenance management system has the potential to improve preventive maintenance dramatically. The manager of stadium operations of Oriole Park at Camden Yards in Baltimore, MD shares insights on how he and his staff are maximizing the power of theirs.
While providing services throughout the year to dignitaries who occupy offices near UN headquarters, Metropolitan Pacific Properties ramped up efforts for UN Week.
The Comcast phone call from hell has been making the rounds, going viral and shaming the company into issuing public apologies for its atrocious treatment of one lone customer. Alas, there are all too many of these incidents out there, and Comcast is not the only offender. And when Americans waste time dealing with service industry issues during work hours, businesses take a massive productivity hit.