customer service

Resources to help facility and property management professionals run more efficient buildings and facilities. The archive for customer service articles.


Question Of The Week: Is Your CMMS On Maximum Drive?

A computerized maintenance management system has the potential to improve preventive maintenance dramatically. The manager of stadium operations of Oriole Park at Camden Yards in Baltimore, MD shares insights on how he and his staff are maximizing the power of theirs.

Stepping Up Security And Service During UN Week 2015

While providing services throughout the year to dignitaries who occupy offices near UN headquarters, Metropolitan Pacific Properties ramped up efforts for UN Week.

New Product Flash: Tork EasyCube From SCA

Web connected restroom dispensers keep facility staff updated on supply levels, reducing occupant complaints.

Question Of The Week: Parking Garage Solutions?

Concerns around security, sustainability, ADA, and technology impact management decisions.

Friday Funny: Service Call Debacles Can Cost Businesses Big Bucks

The Comcast phone call from hell has been making the rounds, going viral and shaming the company into issuing public apologies for its atrocious treatment of one lone customer. Alas, there are all too many of these incidents out there, and Comcast is not the only offender. And when Americans waste time dealing with service industry issues during work hours, businesses take a massive productivity hit.

FRIDAY FUNNY: Tech Support Gone Wrong

Check out this collection of allegedly true frustrating phone calls between clueless customers and those attempting to assist them with their technical difficulties. Some people are just beyond help, it seems....

Beyond Facility Management: Taking The Satellite View

Taking the satellite view with a customer service attitude can make a big difference.

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Featured Video

Impact of Millennials on Networks

The Millennial generation is slated to make up 75 percent of the workforce in the United States alone by 2025. Elise Vadnais, CommScope business development analyst, takes a look at how trends in mobile entertainment among Millennials are driving the evolution of wireless network infrastructure.

Featured Knowledge Channels

Apply Lean Principles To Improve Efficiency, Increase Productivity & Lower Costs

Improve efficiency, increase productivity, and lower costs by applying Lean principles to facility cleaning in industrial manufacturing and office environments, working on-site to reduce waste.

Webinars, Case Studies & White Papers

Did You Miss Our “Critical Power for an IoT Connected Environment” Webinar?

View this free webinar video and learn why it's imperative that IoT connected systems be protected from a very real threat facing facilities within any industry, from industrial to commercial: loss of power and power-related disturbances.

Did You Miss Our “Can IoT Live Up To The Hype Within Your Facility”...

View this free webinar video and learn what Facility IoT is; how companies have used it save money, conserve energy, or create revenue; and much more .

Did You Miss Our “Five Benefits You’re Missing If Your BAS Is Out Of...

View this free webinar video to understand how the newest building automation system benefits can help you evaluate your system and determine when it’s time to upgrade, reduce risks and capitalize on efficiencies.